ITSMorInformation Technology Service Management. These four words refers to the essential activities, processes and policies that all modern-day organizations use to deliver, implement and manage IT services efficiently.
Over 85% of decision-makers in businesses consider ITSM a required skill for their employees in order to achieve digital transformation. Every organization can build trust with their end-users if IT is used correctly. ITIL(r), the most recent edition of ITIL(r), and ITIL (r) certifications must be mentioned when discussing ITSM frameworks.
What is ITIL(r).
It was established in 1980 and is a globally recognized ITSM framework. It consists of a collection vendor-neutral best practice for managing and delivering effective IT support services.
These are top practices that have been followed in both the private and public sectors.
This article focuses on IT services’ standardization and selection, planning, delivery, maintenance, and planning.
It is highly sought-after and considered an established entity in the ITSM field.
More than 90% of Fortune 500 companies use it, as well as two million ITIL(r), certified practitioners.
ITIL(r), v3, ITIL (r)’s 3rd edition, was launched in 2007. It has been a huge success. The IT landscape has changed dramatically since then. A new version of ITIL(r), ITIL(r), 4 was introduced in February 2019.
Let’s take a look at the new ITIL(r), and how it differs from ITIL(r). We’ll also be discussing ITIL(r), 4’s organizational benefits, and a brief overview of multiple ITIL (r) certifications.
ITIL(r), v4: The New Version ITIL(r).
The ITIL(r) latest version was introduced on February 28, 2019.
This community-led initiative features contributions from industry experts, including 150 content authors and reviewers from the wider IT sector.
Many core elements of ITSM are retained.
It includes 34 practices and each one has different processes.
Service Value Chain: Plan and improve, engage, plan, build, transition, obtain/build/deliver, support.
ITIL(r), 4 provides an end-to-end operational model for the delivery and operation technology-based products and services.
Integrates ITIL(r), guidance with DevOps and Agile best practices.
What’s new in ITIL(r), v4, the Most Recent Edition of ITIL (r)?
ITIL(r), 4 provides a flexible and practical platform for supporting organizations in their digital journeys.
Considers the impact of technology on businesses and the integration of framework with Agile/DevOps.
4 dimensions: People and organizations, information and technology partners and suppliers, value streams and processes, and information and technology.
Guiding principles: Start with value, implement feedback before, during and after each iteration. Collaborate by promoting visibility, transparency, working and thinking holistically. Keep it practical, automate, optimize.
The Service Value System (SVS), which facilitates value creation, explains how all activities and components work together to create value.
Moving from processes to practice: ITIL(r), 4 expands the processes and makes it possible to move to practices. This is a fundamental part the ITIL(r), 4 framework.
Flexibility to work with other technologies and methods
ITIL(r) v4 vs. ITIL(r) v3
Service management concepts
These topics are discussed in the introductory chapters of ITIL (r) v3 publications.
ITIL(r), 4 focuses more on value creation and explains this in detail.
Service management dimensions:
ITIL(r), v3., does not provide a specific description of a 4-dimensions model. It describes service management as a “systems approach” that includes interconnected assets and components.
The new version ITIL(r), dimensions: People, Organizations, Information and Technology, Partners and Suppliers, Value streams and processes.
Service value system (SVS):
This concept was not present in ITIL(r), v3. The older version described how activities and components of the organization interacted with 26 service lifecycle processes, functions and processes.
ITIL(r), 4 service value system provides Guid Principles, Governance and Service value chain, Continuous improvement, and Practices.
These principles were not included in the original ITIL(r), v3 publications. These principles were adopted from ITIL (r) Practitioner, a new addition to the ITIL (r) v3.
ITIL(r), v4 includes universal recommendations that guide organizations in working holistically and keeping things simple.
ITIL(r), v3 covers Governance in its service strategy publication.
ITIL(r), 4 service value system’s Governance covers directing and controlling an organization.
ITIL(r), v3’s core element is its service lifecycle stages.
Service strategy + design + transition + opera